Privacy Policy


Aava Mobile, including its affiliates, is committed to providing quality services and respecting your privacy and thus complying with applicable data privacy laws. This privacy statement (“Statement”) describes the way in which we collect, use, disclose, store, secure and dispose of your Personal Data when visiting (the “Site”). “Personal Data” means information about you or another identifiable individual.

You are not required to provide personal data to Aava Mobile. However, if you choose not to provide your personal data to Aava Mobile, we may not be able to provide you with our products or services or all their functionalities or to respond to queries you have.


When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

Aava Mobile products and services may require electronic activation, where your device and application type, as well as unique device, application, network and subscription identifiers are sent to Aava Mobile.

When you create an account in our community, make a purchase, request services, participate in research or campaigns or otherwise interact with us, we may ask for information such as your name, email address, phone number, street address, user names and passwords, feedback, information relating to your devices, age, gender, and language, bank account number, credit card details and other such financial information.  We refer to this information as “Order Information”

We also maintain records of your consents, preferences and settings relating to, for example, location data, marketing and sharing of personal data.


Aava Mobile may use the collected Order Information to fulfill any orders (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Aava Mobile processes your personal data with your consent or as necessary to complete any transaction or provide any product or service you have requested or authorized. We may also process your personal data when required by law; to protect our customers; to maintain the security of our products and services; and to protect rights and property of Aava Mobile.


We do not sell, lease, rent or otherwise disclose your personal data to third parties unless otherwise stated below.

  • We may share your personal data with other Aava Mobile companies or authorized third parties who process personal data for Aava Mobile for the purposes described in this Statement. This may include for example billing through your network service provider or otherwise, delivery of your purchases, providing services including customer service, managing and analyzing consumer data, credit checks, conducting research and managing marketing and other such campaigns.
  • We share your Personal data with third parties to help us to provide you with targeted marketing communications we believe may be of interest to you. These Aava Mobile authorized third parties are not permitted to use your personal data for any other purposes. We require them to act consistently with this Statement and to use appropriate security measures to protect your personal data.
  • Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


We take reasonable steps to keep the personal data we possess accurate and to delete incorrect or unnecessary personal data. We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this Statement or otherwise communicated to you, unless a longer period is required by law.

We encourage you to access your personal data through your community account from time to time to help us ensure that it is up to date.


We use the web analysis tool “Matomo” to design our websites according to demand. Matomo creates usage profiles based on pseudonyms. For this purpose, permanent cookies are stored on your terminal device and read by us. In this way, we are able to recognize and count returning visitors. We also use the heatmap & session recording modules. Matomo’s heatmap service shows us the areas of our website where the mouse is most frequently moved or clicked. The session recording service records individual user sessions. We can replay recorded sessions and thus analyze the use of our website. Data entered in forms is not recorded and is not visible at any time.

Data processing is based on your consent pursuant to Section 25 (1) TTDSG, Art. 6 (1) lit. a DSGVO, provided you have given your consent via our banner. You can revoke your consent at any time. Please make the appropriate settings via our banner.

For more information on Matomo’s terms of use and data protection regulations, please visit:

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. You may exercise your rights by managing your community account or, if that is not possible, by contacting us. In some cases, if you withdraw your consent or wish us to delete or stop processing your personal data, we may not be able to continue to provide the services to you.

If you are not satisfied with what we provide when you exercise your rights, you can let us know by contacting us. If you are still dissatisfied, you also have the right to lodge a complaint with a relevant supervisory authority.


Aava Mobile Oy of Nahkatehtaankatu 2, 90130 Oulu, Finland is the controller of your personal data.

In addition, the Aava Mobile affiliate providing the product or service may be a controller of your personal data. You may find the identity of the controller and its contact details by reviewing the terms and conditions of such a product or service or by using contact information provided in the applicable websites.

In matters pertaining to Aava Mobile’s privacy practices you may also contact us at:

Aava Mobile OY c/o Privacy
Nahkatehtaankatu 2
FI-90130 Oulu


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.