Customer Support

Quality is one of the key factors defining professional, enterprise hardware. Many years of experience in product design and manufacturing result in our ability to provide customers great technology and nice designs, as well as highest quality. This helps our clients to minimize field failures and avoids costly work interruptions.

Our devices are designed to work 24/7 for many years and offer the same comfort and reliability over the entire deployment cycle.
To support our customers for professional use cases we offer 3-years full coverage warranties. Such warranty offerings are the perfect solution for all who don’t want to have any additional unexpected costs after deploying devices.

To offer customers the best possible support, Aava has built a strong service organization together with Sanmina.
Aava devices can be serviced in several locations worldwide, with a typical turnaround time of 3 days.

To improve our customers’ experience further and to reduce the cost of servicing devices, we recently introduced a self-testing application. The app will self-diagnose Aava products before sending them to the service site. This not only saves time and costs, but positively influences the environment.